Shipping & Returns

At San Michelle Bags we are happy to exchange any unused item in it's original packaging. The returns must be made within seven days of purchasing, and accompanied by the original purchase receipt.


With regrets, we cannot accept goods that have:
- Been used
- Damaged.


For purchases made in New Zealand from our online store, returns cannot be taken to physical stores. All returns must be dealt with via the store of purchase.


We do not offer refunds for change of mind, but will happily offer an exchange within seven days of purchasing.

For exchanges, please email us on, outlining the reason for the exchange, and the new bag choice.


All postage costs are the customer's responsibility.

When sending please include, your name, order number, contact phone number and your instructions.

San Michelle Bags
Unit 4 , 99 Carbine Road
Mt Wellington
Auckland 1062
New Zealand

For any questions or issues with items purchased through our online store, please call 09 443-7888 or email us on